Terms, offer and privacy

Document 01

TERMS OF USE and Privacy policy

Before using the Intrust online platform (hereinafter referred to as the "Platform"), we recommend that you read the terms of this Agreement and the Privacy Policy.

1. 1. LIST OF TERMS USED

   • 1.1. Intrust is an online platform presented as a mobile application used to process information received from users.
   • 1.2. Copyright holder - a person who owns the exclusive rights to use the Platform and trademarks, service marks. The owner of the Intrust online platform is Defense Group Limited Liability Company.
   • 1.3. User - an individual (a citizen of the Kyrgyz Republic or a citizen of a foreign state) who accepts the terms of this Agreement and uses the functions of the Intrust online platform.
   • 1.4. Partners are individual entrepreneurs and legal entities providing services and/or goods based on the Intrust online platform.
   • 1.5. Confirmation Code - an automatically generated unique set of characters sent to the User by SMS to a mobile phone number to establish the fact of registration.
   • 1.6. Account - a set of data about the User, necessary for his identification (authentication) and providing access to his personal data and settings.
   • 1.7. User registration - actions of the User and Platform operators aimed at creating a User Account to identify him among other users and gain access to the functions of the mobile application by the User.
   • 1.8. User's Personal Account - the User's personal page available to him in the mobile application when using the Account containing the User's personal data, as well as other information necessary to use the functions of the Platform.
   • 1.9. Pin code - a unique set of numbers in a four-digit format, set by the User as a password to the Personal Account.
   • 1.10. Authorization of the User - the implementation of certain actions in the mobile application to identify the registered User and subsequent use of the functions of the mobile application.
   • 1.11. Device - a mobile electronic device for the User connected to the Internet, operating based on the iOS or Android operating system.
   • 1.12. Simple electronic signature - the electronic signature of the User, presented in the form of a QR code, used to confirm certain actions when working with the Platform.
   • 1.13. Privacy Policy - a document that defines the goals, methods, and procedure for obtaining, processing, and storing information about the User to provide access to the Platform, to conclude this Agreement.

2. 2. REGISTRATION

   • 2.1. To complete the registration, the User and/or the Partner independently installs the mobile application on their Device using the AppStore or Google Play services.
   • 2.2. After launching the mobile application on the Device, the User and/or the Partner goes through the registration procedure. Registration is required to create an Account. Only persons who have reached the age of majority (18 years of age) can register and become a User and/or Partner. The User and/or the Partner specifies the mobile phone number, after entering which the Confirmation Code is sent to the Device by SMS.
   • 2.3. At the time of registration, the User and/or Partner are provided with this Agreement and the Privacy Policy for review.
   • 2.4. The User and/or the Partner cannot complete the registration procedure without agreeing to the conditions specified in clause 2.3. document agreements. The User and/or the Partner, who has not read the contents of the documents in a timely manner, assumes all the risks associated with adverse consequences. By clicking "Continue", the User and / or Partner expresses his unconditional consent to the terms of this Agreement and to the processing of personal data.
   • 2.5. To complete the registration, the User and / or Partner enters personal data in the prescribed form.
   • 2.6. The User, in addition to the actions specified in paragraph 2.5 of this Agreement, attaches a photo of an identity document (passport or identification card) on both sides; a personal photo with an identity document (selfie).
   • 2.7. The photographs posted by the User must be of good quality and clear. Blurred photographs may be grounds for refusal of registration.
   • 2.8. By accepting the terms of this Agreement and performing registration actions, the User and/or Partner:
   • 2.8.1. confirms that he speaks the language at a level sufficient to read and understand the documents specified in clause 2.3 of this Agreement;
   • 2.8.2. confirms its consent to the storage, collection, updating, modification, deletion, processing and used geodata, contacts, media files and other information;
   • 2.8.3. confirms its consent to receive any notifications, messages, information and mailings (including advertising) in any format, provided that their content complies with the requirements of the law;
   • 2.8.4. Guarantees that he is a legally capable and capable person, in accordance with the legislation of the state of which he is a citizen;
   • 2.8.5. Guarantees that the data provided by him / them during registration are complete, valid, and reliable.
   • 2.9. The Platform reserves the right at any time to require the User and/or the Partner to confirm the information specified during registration, and to request supporting documents in this regard, the failure to provide which (ignoring) may be equated to the provision of false information and result in the deletion of the Account records of the User and / or Partner, as well as unilateral termination of the contract out of court.
   • 2.10. Upon further authorization in the mobile application, the User and/or Partner uses the mobile phone number specified during registration as a login. To enter the Personal Account, the User and/or the Partner uses a four-digit pin code entered upon completion of the Account registration.
   • 2.11. One User and/or Partner can have only one Account, otherwise the Platform reserves the right to block and delete duplicate accounts.
   • 2.12. If, for any reason, the User and/or the Partner has changed the data specified during registration, the User and/or the Partner undertakes to change them in their Account as well. Otherwise, if there are problems using the mobile application, the Platform will not be held responsible.
   • 2.13. The right holder has the right to make functional changes to the operation of the mobile application, as well as to supplement and change this Agreement. By accepting the terms of this Agreement, the User and / or Partner confirms and agrees that continued use of the mobile application means acceptance of the changes made.
   • 2.14. The User and/or the Partner is prohibited from communicating and/or transferring their Account data to third parties or saving them on other devices. The Platform is not responsible for possible damage caused to the User and/or the Partner because of the guilty (careless) actions specified in this clause.

3. 3. USER AUTHORIZATION

   • 3.1. Authorization is carried out to identify the User and/or Partner when entering the mobile application.
   • 3.2. Authorization of the User and/or Partner is carried out in the following way: after completing the registration procedure in the mobile application, on the Device, the User and/or Partner must set a PIN code in the Platform Settings. In the future, access to the Platform is carried out by entering a PIN code. If necessary, the User and/or the Partner can change the PIN code in the Platform Settings.
   • 3.3. If you enter an incorrect set of "Pin-code", access to the mobile application will be denied. If the correct set of "Pin-code" is entered, the User and/or the Partner gets access to the Personal Account and the functions of the mobile application.

4. 4. COMPLETING AND SENDING APPLICATIONS

   • 4.1. After registration, the User is granted access to the functions of the mobile application, including sending requests to Partners for the provision of services and / or the purchase of goods.
   • 4.2. After registration of the Account, in addition to the basic functions of the mobile application, the Partner will be provided with access to sales monitoring services for the services provided (type of service, cost of services, terms of provision, etc.) and / or goods provided (name of goods, general assortment, cost etc.). The Partner can use the sales monitoring service in the "Sales" section.
   • 4.3. Applications are formed by the User in the "My Applications" section.
   • 4.4. After the formation of the application and sending the request to the Platform, the Platform operators within 24 (twenty-four) business hours check the data provided by the User, and within the same period, based on the information provided by the User, redirect the application to the Partner. If the User, when forming the application, provided false information and / or information in an unreadable format, or if there is reason to believe that the information provided by the User is unreliable, the Platform has the right, at its discretion, to refuse to consider the User's application.
   • 4.5. The Platform notifies the User of the decision made through the mobile application.
   • 4.6. By accepting the terms of this Agreement, the Platform, the User and the Partner confirm that, as part of the work on the mobile application, they mutually recognize electronic documents signed with a Simple Electronic Signature as equivalent to paper documents signed with a handwritten signature and entailing legal consequences for the Parties.
   • 4.7. The signing of an electronic document with a simple electronic signature within the framework and in cases provided for by certain functions of the mobile application is carried out by the Partner and the User through the following actions:
   • 4.7.1. On the part of the Partner - agreements and other significant documents are either published in the mobile application in the format of a public offer or notification or signed with a simple electronic signature. Note: Signed with the Partner's simple electronic signature should be understood as messages generated and sent to the User through a mobile application or SMS messages that allow the Partner to be identified;
   • 4.7.2. on the part of the User - the formation and sending of all electronic documents to the Platform is carried out through a mobile application under the User Account, the data of which is indicated by him during authorization, by pressing active keys by the User.

5. 5. DUTIES AND RESPONSIBILITIES OF THE USER

   • 5.1. The User and/or the Partner accepts the obligation to comply with the terms of this Agreement and the norms of the current legislation of the Kyrgyz Republic, as well as the legal requirements of the Copyright Holder.
   • 5.2. For non-fulfillment or improper fulfillment of their obligations under the Agreement, the User and / or Partner shall be liable under this Agreement and the legislation of the Kyrgyz Republic.
   • 5.3. The User and/or the Partner is responsible for all actions carried out when using the functions of the mobile application.
   • 5.4. The User and/or the Partner undertakes to independently monitor the updates of the mobile application and timely install new versions of the Platform on the owned Device.
   • 5.5. In the event of a change in the mobile phone number and other data (change of place of residence and registration, details of an identity document, etc.) specified during registration, the User and/or Partner undertakes to make changes in the Personal Account. The User and/or the Partner bears all the risks of adverse consequences associated with the absence of such adjustments to personal data, in accordance with the law.
   • 5.6. The User and/or the Partner undertakes not to use any technologies and not to take any actions that may harm the operation of the Platform or its individual functions, as well as the interests of the Copyright Holder.
   • 5.7. The User and/or the Partner undertakes to inform the Platform operators about the presence of errors and malfunctions that have arisen in the process of using the mobile application.
   • 5.8. The User and/or Partner hereby agrees that the mobile application for full operation may access the cameras of the Device in order to receive and use photo images, including creating and saving photo images in the User’s and/or Partner’s profile in the mobile application, as well as for other purposes necessary when using the mobile application, including for the provision of services and / or the purchase of goods.
   • 5.9. This Agreement does not grant the User and/or the Partner any rights to use intellectual property, including trademarks and service marks of the Platform, the Copyright Holder and/or other Partners.

6. 6. LOCK AND DELETE ACCOUNT

   • 6.1. The Platform and/or the Copyright Holder has the right to block, subsequently delete the User Account upon the occurrence of the following circumstances:
   • 6.1.1. in case of violation by the User of the terms of this Agreement;
   • 6.1.2. if the User has unfulfilled obligations to the Partner (Partners);
   • 6.1.3. in case of suspicions about the bad faith of the User, including, but not limited to, when the User provides false information, etc.;
   • 6.1.4. in cases of the User's attempt to mislead the Platform and/or the Partner (Partners), provide false data, distort facts;
   • 6.1.5. if the actions (inaction) of the User violate the rights of third parties or endanger the operation of the mobile application or its individual functions;
   • 6.1.6. in cases of refusal to fulfill the requirements provided for or arising from this Agreement, including in case of inaction (ignorance);
   • 6.1.7. in case of inactivity of the User under the Account within 6 (six) months.
   • 6.2. The Partner's account can be blocked and subsequently deleted if:
   • 6.2.1. violation of the terms of this Agreement;
   • 6.2.2. the use of methods of unfair competition and other actions that entail negative consequences for the operation of the Platform, the activities of the Copyright Holder, other Partners and third parties (fraud, etc.);
   • 6.2.3. refusal to fulfill the requirements provided for or arising from this Agreement, including in case of inaction (ignoring).
   • 6.3. Blocking the Account of the User and/or the Partner means limiting the functions of the mobile application available to the User and/or the Partner under the Account. The User and/or the Partner agrees that blocking the Account is not a basis for presenting any requirements, including requirements related to the formation and sending of an application to the Partner (Partners) for using services and/or purchasing goods, restricting access services for monitoring sales, reducing sales, etc.
   • 6.4. The removal of blocking from the Account of the User and/or the Partner may be associated with the fulfillment by the User of his obligations to the Partner (Partners), the elimination by the User and/or the Partner of the circumstances that were the grounds for blocking, as well as other requirements provided for in this Agreement.
   • 6.5. If it is impossible to unblock the Account of the User and / or the Partner due to the failure to eliminate the circumstances specified in clauses 6.1 and 6.2 of this Agreement, the latter is subject to termination unilaterally out of court by sending a notification to the User and / or Partner to the mobile phone number.

7. 7. FINAL CONDITIONS

   • 7.1. The User and/or Partner accepts this Agreement by registering an Account. The date on which the User and/or the Partner performs the actions specified in section 2 of this Agreement is the date this Agreement comes into force.
   • 7.2. This Agreement applies to all subsequent updates and new versions of the mobile application. By agreeing to install an update (updates) and/or a new version of the mobile application, the User and/or the Partner accepts the terms of this Agreement for the relevant updates and/or new versions of the mobile application, unless the update and/or installation of a new version of the mobile application is accompanied by a different agreement.
   • 7.3. The Platform reserves the right at any time and at its sole discretion to change the usage procedure, deny the right to use (to any person for any reason) or stop (temporarily or permanently) support of the functions of the mobile application or any part of it with notice to or without him.
   • 7.4. The User and/or the Partner undertake to monitor the mobile application independently periodically for changes in the terms of this Agreement. The risk of non-compliance with this requirement lies entirely with the User and/or the Partner.
   • 7.5. The Platform is not liable to the User, Partner or other third parties in connection with any claims or losses, including those arising from the User and/or Partner because of changes, suspension, or termination of the service.
   • 7.6. The platform is not responsible for the quality and speed of the mobile application, temporary failures, and interruptions in the operation of the mobile application and the loss of information caused by them.
   • 7.7. The Platform has the right to unilaterally out of court at any time refuse to execute this Agreement. In this case, the Agreement is considered terminated at the time of sending the User and/or the Partner a notification to the mobile phone number.
   • 7.8. Terminated for any reason, this Agreement continues to be valid in terms of unfulfilled obligations of the User and / or Partner until the fulfillment by him / them of obligations properly and in full.
   • 7.9. All disputes and disagreements under this Agreement are resolved through negotiations in compliance with the mandatory claim procedure.
   • 7.10. If the Parties have not reached a decision through negotiations within 10 (ten) days, disputes and disagreements are referred to the International Arbitration Court at the Chamber of Commerce and Industry of the Kyrgyz Republic in accordance with its Rules, consisting of one arbitrator elected in accordance with this Regulations. The applicable substantive law, in accordance with which the dispute will be considered, is the legislation of the Kyrgyz Republic. Arbitration proceedings must be conducted in Russian. The decision of the International Arbitration Court is final.
   • 7.11. The User and/or the Partner could delete the Account at any time. The deletion of the User and/or Partner Account is carried out based on an appeal to the Platform operators. When deleting the Account, the rules specified in clause 7.8 of this Agreement apply to the User and/or the Partner.
   • 7.12. For all questions related to the use of the mobile application, and with all claims, the User and / or Partner can contact the Platform operators.
   • 7.13. When filing a claim against the Platform, the User and/or the Partner must provide documents confirming the validity of the claim, as well as indicate their data provided by them during registration.
   • 7.14. To the extent not regulated by this Agreement, relations between the Parties shall be governed by the legislation of the Kyrgyz Republic, regardless of the location of the Platform, Right Holder, Partner, User or Device of the User and/or Partner.
   • 7.15. The User and/or the Partner who has not accepted the terms of this Agreement or has accepted them by mistake is not entitled to use the mobile application.

Document 02

PUBLIC OFFER AGREEMENT

This Agreement, in accordance with Article 396 of the Civil Code of the Kyrgyz Republic, is a public offer addressed to an unlimited number of individuals - Users registered in the Intrust online platform (hereinafter referred to as the "Platform") and acts as an official and public offer of the Sellers (Partners), providing services and / or providing goods with or without an installment plan based on the Platform.

This Agreement is considered as an accession agreement, to which the Buyers (Users) join without any exceptions and reservations.

The legal relations of the Seller (Partner) and Buyers (Users) are subject to the provisions of the Civil Code of the Kyrgyz Republic and the Law of the Kyrgyz Republic "On Protection of Consumer Rights".

The terms of this Agreement govern the relationship between the Sellers and the Buyers on the issues of the Buyer's voluntary choice of categories of services and/or goods; registration of applications for the provision of services and / or the purchase of goods; payment by the Buyer of the cost of services rendered and/or purchased goods; the procedure for the provision of services; the procedure for receiving and transferring the goods to the Buyer in ownership in accordance with the terms of the Agreement, etc. The provisions of the Agreement equally apply to the relationship of the Buyer and the Seller with third parties - agents providing related services for transport and courier delivery, payment acceptance, etc.

This Agreement does not require bilateral signing and is valid in electronic form.

1. 1. LIST OF TERMS USED

   • 1.1. Intrust is an online platform presented as a mobile application used to process information received from Users and Partners.
   • 1.2. Sellers are individual entrepreneurs and legal entities registered on the Platform as Partners (see the User Agreement) that provide services and/or products with or without an installment plan to individuals.
   • 1.3. The Buyer is a user of the Platform (an individual - a citizen of the Kyrgyz Republic or a citizen of a foreign state) who has reached the age of majority (18 years of age), intending to conclude a civil law transaction with the Seller for the provision of services and / or the provision of goods with or without an installment plan.
   • 1.4. Goods - products and things from the categories of large household appliances, electronics, furniture, building materials, intended for personal, family, home consumption.
   • 1.5. Buyer's Application - a notice generated in electronic format for the provision of services and / or the purchase of goods with or without an installment plan, sent by the Buyer to the Platform for further processing and redirection to the Seller.
   • 1.6. Public offer - the offer of the Sellers for the provision of services and / or the provision of goods with or without an installment plan, addressed to an unlimited circle of persons, which sufficiently determines the intention of the Seller and the Buyer to conclude a civil law transaction for the provision of services and / or the provision of goods with an installment plan or without it.
   • 1.7. Acceptance of a public offer is the full and unconditional acceptance of the terms of this Agreement by the Buyer. The Buyer's acceptance is the execution of an Application for the provision of services by the Seller and / or the purchase of goods with or without an installment plan from the Seller, as well as the subsequent addressing of the Application to the Platform. By accepting the terms of the Agreement, the Buyer simultaneously agrees to receive mailings in the form of SMS messages and / or electronic notifications about the status of his Application to the telephone numbers specified during registration and / or to his personal account, as well as survey forms to improve the quality of service for Buyers.
   • 1.8. Payment - funds transferred in a non-cash form to bank details or paid in cash to the Seller's cash desk in exchange for the provision of a service and / or the provision of goods.
   • 1.9. Agent - third-party transport organizations or individual individuals providing services for the delivery of goods to Buyers. In addition to services for the delivery of goods, Agents, based on other civil law contracts with the Platform and / or the Seller, may provide other services.
   • 1.10. Parties - the Buyer, the Seller and the Agent entering into legal relations under this Agreement.
   • 1.11. Order - a category of services and/or goods selected by the Buyer from the range offered for sale when placing an Application for the provision of services and/or the purchase of goods through the Platform.

2. 2. REGISTRATION OF THE APPLICATION

   • 2.1. The Seller independently and / or through the Platform operators provides the Buyer with information about the services provided by him and / or the goods offered, including information about the main consumer properties, technical characteristics, etc.
   • 2.2. The selection criteria consist in the determination by the Buyer of the name of the product (service), brand, model, color, configuration of the product. For a convenient selection of the category of services and / or goods by the Buyer, the Platform operators place relevant advertising materials in the mobile application.
   • 2.3. The Buyer, having decided on the category of services and / or goods, fills out an Application and sends it to the Platform through a personal account.
   • 2.4. The Buyer's application is considered accepted for consideration after the page "Your application has been successfully sent!" is displayed in the personal account.
   • 2.5. The Buyer's application is considered by the Platform operators within 24 hours and subsequently sent to the Seller. The Platform is not responsible to the Seller, the Agent and other third parties for the content and accuracy of the information provided by the Buyer when placing the Application.

3. 3. TARIFFS FOR SERVICES AND PRICE OF GOODS

   • 3.1. Tariffs for services rendered and/or prices for each item of goods are determined based on price lists approved by the Seller.
   • 3.2. The cost of services and / or goods includes the amount of taxes and fees, apart from the cost of services for the delivery of goods.
   • 3.3. The buyer has information that the purchase and sale of goods is carried out in real time (round the clock) and implies a change in price and availability without prior notice. In this regard, the goods purchased by the Buyer are reserved for the Buyer only after consideration of the Buyer's Application.

4. 4. CONCLUDING THE DEAL

   • 4.1. As part of the civil law transaction being concluded, the Seller undertakes to provide the Buyer with the service specified in the Application and / or transfer the Buyer's property to the goods selected by him corresponding to the Application, and the Buyer undertakes to pay and accept the order in accordance with the conditions stipulated by the Agreement.
   • 4.2. When approving the Buyer's Application for the provision of services, the Platform operators orally provide him with information on the procedure and terms for the provision of services.
   • 4.3. Upon approval of the Buyer's Application for the purchase of goods with or without an installment plan, the Buyer pays the initial payment for the goods in the prescribed amount.

5. 5. PROCEDURE FOR PAYMENT

   • 5.1. Payment for the service provided and / or the product provided is made in cash and non-cash methods.
   • 5.2. The Buyer's obligations to pay the preliminary amount are considered fulfilled from the moment the funds are received to the bank account according to the details or the funds are deposited in cash at the Seller's cash desk.

6. 6. TRANSFER OF GOODS

   • 6.1. The transfer of goods in accordance with the terms of this Agreement is carried out by the Seller at the point of issue or delivered by the Seller or the Agent to the Buyer.
   • 6.2. Services for the delivery of goods are provided based on information about the provision of these services specified in the Application. If the information about the delivery of the goods was not previously indicated by the Buyer in the Application, the delivery can be carried out upon prior oral notification of the Platform operators.
   • 6.3. The cost of delivery is not included in the price of the goods and is paid by the Buyer at the relevant rates of the Seller or Agent.
   • 6.4. The goods are delivered to the address specified by the Buyer at the agreed time and presented for acceptance to the Buyer.
   • 6.5. The delivered Order is transferred to the Buyer, and in the absence of the Buyer - to any person specified by the Buyer (representative). Upon receipt of the goods, the representative of the Buyer is obliged to present a receipt or other document confirming the conclusion of a civil law transaction for the sale of goods and an identity document.
   • 6.6. The buyer or his representative inspects the goods for defects and verifies the availability of component documents and products. In the absence of comments, the Buyer or his representative signs the waybill.
   • 6.7. The risk of accidental loss or accidental damage to the goods passes to the Buyer from the moment when the Seller or agent handed over the goods to the Buyer, as evidenced by the shipping documents (waybill).
   • 6.8. The contract is considered executed from the date of delivery of the goods to the Buyer or his representative.

7. 7. TERMS OF GOODS WARRANTY

   • 7.1. Warranty conditions and warranty periods for the goods are set by the manufacturer and are reflected in the warranty cards. Prior to the conclusion of this Agreement, the Buyer can familiarize himself with the terms of the guarantee on the official website of the manufacturer, as well as on the website or pages of the Seller's social networks.
   • 7.2. The warranty period is calculated from the date of transfer of the goods to the Buyer based on the consignment note.
   • 7.3. The platform is not responsible for the quality, completeness of the goods, as well as for the compliance of its characteristics with the descriptions specified in the Application.

8. 8. RETURN AND EXCHANGE OF GOODS

   • 8.1. In the event of any questions regarding the operation of the purchased product, the Buyer familiarizes himself with the terms of the user manual, which is transmitted along with the product. At the request of the Buyer, the Seller (Seller's representative) can demonstrate the correct operation of the goods.
   • 8.2. Before requesting an exchange or return of a product, the Buyer must ensure that the ways to solve the problem with the product on their own are not reflected in the user manual.
   • 8.3. Return and exchange of goods is possible in the following cases:
   • 8.3.1. Providing goods of inadequate quality;
   • 8.3.2. provision of goods that do not have the properties necessary for the Buyer, due to the provision by the Seller and/or the manufacturer of false or incomplete information about the goods;
   • 8.3.3. the provided goods do not fit in shape, size, style, color, size or for other reasons cannot be used by the Buyer for its intended purpose.
   • 8.4. In accordance with Decree of the Government of the Kyrgyz Republic dated October 12, 1998, No. 667, complex technical goods with a warranty period and furniture are included in the list of non-food products of good quality that cannot be exchanged for a similar product and can be replaced or returned only if detection of significant deficiencies. In this paragraph of the Agreement, a significant defect of the goods is understood as an unrecoverable defect or a defect that cannot be eliminated without disproportionate costs or time, or is detected repeatedly, or reappears after its elimination.
   • 8.5. Return of goods is possible if its presentation, consumer properties, packaging, seals, labels, component parts, etc. are preserved.
   • 8.6. Return and exchange of goods is made by the Seller within 3 (three) calendar days based on a written application from the Buyer. The period specified in this paragraph may be extended if there are circumstances provided for by the Law of the Kyrgyz Republic "On Protection of Consumer Rights" (inspection of goods, examination, etc.).
   • 8.7. To consider the application, the Buyer is obliged to provide a document confirming the fact of purchase (contract, warranty card) and payment of the cost of the goods (trade or cashier's check, bank statement). In the event of an exchange or return of goods of inadequate quality (clauses 8.3.1 and 8.3.2 of the Agreement), the Buyer additionally provides the conclusion of an authorized service center involved in warranty service. Upon confirmation of the irreparable properties of the goods in the conclusion, the Seller replaces the goods with a similar or different brand (model) within 14 (fourteen) calendar days or returns the amount paid for the goods provided.
   • 8.8. When replacing goods of inadequate quality with goods of a similar brand (model), the cost of the goods is not recalculated.
   • 8.9. When replacing goods of inadequate quality with the same goods of another brand (model) with a different cost, the Buyer pays the difference. In case of replacement of the goods with goods of another or similar brand (model) with a low cost, the difference is paid by the Seller.
   • 8.10. If, when considering the Buyer's application, it is established that the product was in operation, has defects (cracks, scratches, chips, mechanical damage, moisture, and dust, etc.), is incomplete or not in its original packaging, then in exchange or refund will be refused.

9. 9. REFUND

   • 9.1. The rules provided for in clauses 8.7, 8.8, 8.9 and 8.10 of this Agreement shall apply to the issues of returning funds to the Buyer.
   • 9.2. Refunds are made in non-cash and cash forms. When using a non-cash form of return, the registration procedure takes 30 (ten) banking days, with cash - 15 (five) banking days. The terms specified in this paragraph are calculated from the moment of receipt of the Buyer's written application.

10. 10. RESPONSIBILITIES OF THE PARTIES

    • 10.1. The Buyer is obliged to read the text of this Agreement. In case of disagreement with the terms of the Agreement, the Buyer has the right to refuse to complete the transaction.
    • 10.2. For non-performance or improper performance of the terms of this Agreement, the Parties shall be liable in accordance with the legislation of the Kyrgyz Republic.
    • 10.3. All text, graphics and other combined information posted on the Platform has the rightful owner. Illegal use of this information is prosecuted in accordance with the legislation of the Kyrgyz Republic.
    • 10.4. The platform is not responsible for:
    • 10.4.1. the content and accuracy of the information provided by the Buyer, Seller, Agent;
    • 10.4.2. abuse of the services provided and / or violation by the Buyer of the conditions for the operation of the goods;
    • 10.4.3. improper performance or non-performance of obligations by the Buyer, Seller, Agent;
    • 10.4.4. warranty service of the goods purchased by the Buyer;
    • 10.4.5. damage caused to the health, life, property of the Buyer due to design, production or other defects in the service and/or product.

11. 11. FINAL PROVISIONS

    • 11.1. All disputes and disagreements under this Agreement are resolved through negotiations in compliance with the mandatory claim procedure.
    • 11.2. If the Parties have not reached a decision through negotiations within 10 (ten) days, disputes and disagreements are referred to the International Arbitration Court at the Chamber of Commerce and Industry of the Kyrgyz Republic in accordance with its Rules, consisting of one arbitrator elected in accordance with this Regulations. The applicable substantive law, in accordance with which the dispute will be considered, is the legislation of the Kyrgyz Republic. Arbitration proceedings must be conducted in Russian. The decision of the International Arbitration Court is final.
    • 11.3. The validity of the Offer is not limited, unless otherwise provided in the User Agreement of the Platform.
    • 11.4. Platforms have the right to make changes to this Agreement.